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Computer Reservation System Training

The current trend in travel agencies regarding computerization is the use of the Computer Reservation Systems (CRS) also known as the Global Distribution Systems (GDS). There are four reservation systems in the travel industry:

  • Sabre
  • Apollo
  • Worldspan
  • Amadeus

These airline reservation systems operate in a similar way and access primarily the same databases for their information. The CRS is used predominantly to book:

  • Airline Reservations
  • Hotel Reservations
  • Car Reservations

With the advancement of the internet, many suppliers such as cruises, tour and package companies offer their own web based booking engines. The main difference between the CRS and the web based booking engines are the techniques in utilizing the systems. The computer reservation systems are completely keyboard driven and you must learn the formats in order to operate it efficiently. The web based booking engines operate in the point and click environment. AAA Travel Agent Training Center offers online training courses for Apollo. Apollo is one of the most popular systems used in the industry. Should I learn the Apollo System? This is a question asked by many students! As long as you understand a computer reservation system, converting to another system is not too complicated. They all work under the same technique; it will just be a matter of learning a new format. Most agencies are willing to train you on the new system. Call around and check with agencies in your area to see what system is being used. This might help you decide which one to learn. The course is an introduction to the system and will teach you the following:

  • How to build a complete Passenger Name Record (PNR)
  • How to use the CRS help program
  • Airline reservations (availability, flight service information, classes of service)
  • Fare quotes, pricing & ticketing
  • Car reservations
  • Hotel reservations

If your goal is to pursue a career working for a travel agency, we highly recommend you take Module V and learn a computer reservation system. The CRS training is included in the Travel Agent/Agency Packages! If you are planning on opening your own home-based travel agency, you may not necessarily need this module. We suggest you wait until you are contracted with a hosting agency to determine if you will be using a computer reservation system. You can add the CRS training to your course package at a discount price. If you are an experienced travel agent and need to learn Apollo or need a “refresher”, this online training course could be very beneficial to you.